- There are no additional fees; only the original shipping cost is included.
- The shipping time depends on agreements, geographical distance, and specific requirements of each order.
- The delivery time follows the shipping process committed by the delivery service provider.
- Ensure delivery of goods on time as agreed, except for other external reasons.
WARRANTY POLICY
- The store does not accept complaints/returns once you have received the goods and left the counter.
- Please carefully check the quantity and quality of the product when receiving the product. If there is an issue with the product, please contact the store for assistance with returns within the same day.
- The return time is within 1-2 days and the product must be stored in the refrigerator.
- Inspection involves checking and comparing the products received in the package from Biovegi with the products ordered by the customer.
- Before accepting the goods and making payment, you have the right to inspect the product but not to try it.
- Please open the package for inspection to ensure that the order is correct in design and quantity. Do not try the product.
- Once you confirm the delivery is correct, you can pay the delivery staff (in case of Cash on Delivery orders) and receive the goods.
- Customer Support: assistance with purchases, payments, and deliveries.
- Provide product information, services, and necessary customer support.
- Send notifications of our latest programs and products.
- Resolve any issues that arise during the purchasing process.
- Prevent illegal activities.
- Measure and improve our services.
- Internet Banking - Payment via ATM transfer.
- COD Payment – Cash on delivery.
- Payment by cards: Visa, Mastercard.
- Pay directly in cash at the store.
- All actions must comply with current Vietnamese laws.
- Agreeing to purchase products at the advertised selling price signifies mutual consent between both parties.
- Do not use offensive, inflammatory, or culturally inappropriate language on the website.
- All posted content must be accurate and based on information provided by the manufacturer. Do not advertise, promote, or engage in the buying and selling of prohibited goods and services.
- Do not provide information that distorts, defames, or slanders any individual or organization.
- Do not impersonate organizations or individuals or disseminate fake or false information. Do not interfere with or use software and methods that harm the website.
